Head of Customer Experience & Service Design

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. This role will lead initiatives across ticketing and onboard services, utilizing customer insights to drive excellence in service delivery. Ideal candidates will have at least 5 years in a senior customer experience role, preferably in sectors like transport or hospitality. Strong focus on brand loyalty, customer feedback, and operational metrics is essential in this pivotal position.