Head of Customer Experience & Service Delivery

Ecotricity is seeking a Head of Customer Service in Stroud to lead the customer lifecycle across multi-disciplinary teams, ensuring a smooth operation and continuous improvement. You will drive key performance indicators, develop leaders, and champion an inclusive, high-performing culture while collaborating with internal and external stakeholders.

The role demands hands-on leadership, a track record in energy customer service, and the ability to roll up your sleeves to diagnose issues and