Head of Customer Experience - Strategic, Board Level Leader

Posted 3 days 8 hours ago by Wolviston Management Services Ltd

Permanent

Full Time

Other

England, United Kingdom

Job Description

Wolviston Management Services are seeking a Head of Customer Experience to shape and deliver a strategic CX programme across the business.

This senior role reports to the Board/CEO and works with Sales, Marketing, Operations, Logistics and Installation to drive customer loyalty and operational excellence.

You will own end-to-end journey mapping, VOC initiatives, and CX KPIs, leading a high-performing team in a fast-paced KBB ecommerce environment.