Head of CRM & Loyalty Growth

Posted 20 days 19 hours ago by ME AND EM LIMITED

Permanent

Full Time

Other

London, United Kingdom

Job Description

ME+EM is seeking a Head of CRM to drive retention, loyalty and advocacy across international markets. You will lead a strategic, hands-on team, evolving CRM capabilities and personalisation across email, SMS and push while collaborating with Brand, Product, Ecommerce and Retail.

You will own segmentation, lifecycle journeys and VIP programmes, aiming to deepen customer relationships and maximise lifetime value in a fast-paced luxury environment.