Head of Consulting Operations (FTC)

We set out to build the world's most trusted consulting firm - creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector.

You'll find us collaborating shoulder-to-shoulder with our clients, from the big picture right down to the detail: helping them define their strategy, deliver complex change, spot the right commercial opportunities, manage risk, or bring their purpose and sustainability goals to life. Our clients love how we get to know what makes their organisations tick - slotting seamlessly into their teams and being proudly geeky about solving their challenges.

We have hubs in Europe, the US, Asia and Australia, and we work all around the world - from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there's a challenge to be tackled and an impact to be made.

Our Consulting Operations team are looking for an experienced Head of Consulting Operations to join them on a 12 month FTC.

The Head of Consulting Operations leads the Consulting Operations team, designing and delivering new, value-adding initiatives and services for the consulting population. This role is pivotal in partnering with both corporate and consulting teams to understand their business needs and priorities to drive solutions that enable consultants to be effective, productive, and positioned for growth. Additionally, the role is responsible for building and developing a high-performing Consulting Operations team, providing leadership, management, and professional development.

You will have the opportunity to deliver the transformation of Consulting Operations offerings by implementing new service solutions, developing the team's brand identity and embedding operational excellence across the firm, in alignment with the company's strategy.

What you will be doing

Strategic Partnership & Service Delivery

• Ensure delivery of the Consulting Operations transformation plan, aligned with the firm's overall objectives.
• Build strong relationships and collaborations with cross-functional peers, Directors, and business leaders.
• Work closely with business leaders to understand evolving expectations and needs as the business grows.
• Identify and drive improvements and efficiencies in global working processes to enable seamless operations.
• Develop, and manage a Consulting Operations team capable of delivering global solutions.
• Provide leadership, management, and development opportunities for team members.
• Foster a culture of operational excellence, innovation, and continuous improvement.

Project Management & Delivery

• Oversee the planning, execution, and delivery of key operational and transformation projects, such as Baringa's Cross-Border Working service and Knowledge & Information Management Ecosystems, ensuring they are completed on time, within scope, and on budget.
• Maintain portfolio oversight of all ongoing projects, proactively reporting on portfolio health, benefits, and impacts to senior stakeholders and business leaders.
• Implement and utilize project management tools and methodologies to track progress, manage risks, and communicate status to stakeholders.
• Ensure alignment of project outcomes with business priorities and strategic objectives.

Change Management

• Lead and support change management initiatives to embed new processes, systems, and ways of working across the consulting business.
• Develop and execute change management plans, including stakeholder engagement, communications, and training.
• Monitor and measure the effectiveness of change initiatives, making adjustments as needed to ensure successful adoption and sustained improvements.

Your skills and experience

• Experience in strategic planning, transformation and change management
• Proven track record of solving a diverse set of problems
• The ability to understand, translate and roll up individual problem statements and improvements into the big-picture of a multi-year transformation programme both quantitatively and qualitatively. Ideally through having done this in multi-year transformations previously.
• Experience implementing value-driven strategies that enhance business performance and deliver measurable outcomes.
• Strong written, data visualisation and verbal communication skills.

What a career at Baringa will give you Putting People First. Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: We know that the 'ideal' work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We've introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company's success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts.

Using business as a force for good.

We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

All applications will receive consideration for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

Privacy Notice

For UK & EU

Your personal data will be retained by Baringa for up to two years, in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice, to evaluate your application and meet our legal and reporting obligations. In line with the General Data Protection Regulation (GDPR), you have the right to request access to, rectification, or erasure (subject to legal limitations) of your personal data. For more information, please contact us at .

For the USA

Your personal data may be retained by Baringa for up to two years, as outlined in our Recruitment Privacy Notice (AMER & APAC), to support the recruitment process and internal reporting requirements. Where applicable, and in accordance with relevant federal and state laws, you may have the right to request access or correction of your personal information. For further details, please contact .

Your personal data will be retained by Baringa for up to two years, in accordance with our Recruitment Privacy Notice (AMER & APAC), to assess your application and meet applicable reporting and legal obligations. In line with the Australian Privacy Act and Singapore's Personal Data Protection Act (PDPA), you may have rights to access, correct, or request limited deletion of your personal data. For more information, please contact us at .