Head of Connected Banking

Overview

We are currently seeking an experienced professional to join our team in the role of Head of Connected Banking. The base location for this role is London.

For UK-based employees wanting to apply for this role, please use the following link to our Explore jobs / Eightfold Career Hub. Non-UK residents should continue with their application on this page.

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Responsibilities

• Define and execute the Connected Banking & Partnership strategy, ensuring alignment with CIB's digital and commercial priorities, including regular engagement with CIB Chief Commercial Office.
• Define the sourcing & onboarding and ongoing management framework for connected banking partners, ensuring it is communicated across GPS and GTS leadership teams, Regional and Country Stakeholders, and that best practices are adhered to.
• Identify global strategic partners and deepen/grow relationships across CIB; identify and exit non-strategic partnerships and arrange suitable alternatives for affected customers.
• Oversee technical integration, partner launch, and commercialization of strategic global partners for internal and external stakeholders; manage partnerships, negotiate and oversee global partnership agreements, ensuring value creation and risk management.
• Identify new ecosystem opportunities across fintechs, corporates, and platform providers, including technical and commercial model assessment.
• Champion a customer- and partner-centric culture, ensure propositions meet evolving market needs, and represent the Bank in industry forums and partnership councils.
• Lead the Connected Banking team, including onshore and offshore locations; enable high performance and risk-aware culture; set team goals and manage performance against OKRs, KPIs, and individual objectives; provide coaching to underperforming team members.

Requirements

• Substantial, proven, progressive experience within CIB products and services such as Embedded/Connected Banking, Digital Channels or equivalent, with a proven track record of managing diverse, cross-functional or regional teams; extensive experience commercialising product/channel capabilities.
• Strong managerial, leadership, communications, organizational, decision-making, lateral thinking, analytical and interpersonal skills; detail-oriented.
• Ability to lead people and connect at all organizational levels.
• Change agent with a track record of implementing organizational, procedural, technology, and large-scale transformation programs.