Head of Collections

Location: Peterlee, with regular travel to Principia Law in Northwich.

This is an exciting opportunity to join Auxillis and Northgate Insurance Services in a key Senior Leadership Team position, reporting directly to the Managing Director.

As Head of Collections, you will lead the end-to-end recovery of credit hire, credit repair and associated losses from at-fault third party insurers. Combining strategic leadership with operational excellence, you will take ownership of recovery performance, insurer relationships, litigation strategy and cash collection outcomes across the business.

Leading a team of managers and specialists, you will drive improvements in cash collection, reduce aged debt, optimise recovery processes and strengthen relationships with insurers, claims management companies and legal partners. You will play a pivotal role in shaping recovery strategy, influencing commercial outcomes and ensuring the business remains at the forefront of industry best practice.

Benefits

Salary Competitive salary based on experience, plus annual bonus and company car.

Annual Leave Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year (pro rata based on working hours). Public holidays and an extra birthday day off.

Pension Employer contributions of 7%.

Financial Benefits Free life assurance, a save as you earn scheme, a colleague referral scheme (earning £1,000 per referral) and our Benefits App with discounts and cashback at top retailers such as Tesco, Asda, Currys, B&Q and Wickes.

Wellbeing & Lifestyle Services Colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Community & Culture A welcoming community that celebrates cultural events and holidays, with regular onsite vendor visits and free, secure parking.

Motoring Benefits Exclusive colleague vehicle leasing schemes, discounted repairs and reduced rates on weekend car and van hires.

Stream A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on shopping.

About You

We're looking for an experienced operational leader with significant expertise within credit hire, insurance recoveries, motor claims or a related environment.

Qualifications

• Significant experience leading collections, recoveries, claims settlement or credit hire operations.
• Strong technical knowledge of the credit hire and insurance recovery market.
• A proven track record of improving cash collection performance and reducing aged debt.
• Experience building and managing senior insurer relationships.
• Strong commercial acumen with excellent negotiation and influencing skills.
• Experience overseeing litigation strategies and working closely with legal partners.
• The ability to lead and develop high performing teams within a fast paced operational environment.
• A strategic mindset with the ability to translate business objectives into measurable outcomes.
• Strong stakeholder management skills with the confidence to influence at senior leadership level.

About Us

You may not know the Auxillis name (soon to be Northgate Insurance Services), but it is likely we have helped someone you know. We are the go to provider for bespoke accident claims and mobility services for motorists. We're trusted by some of the UK's best known motor insurers and motoring brands to help their customers when they need it most.

We're also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.

We are agile. We are experts. We are imaginative. We are reliable.