Head of Client Services, The B-Hive

Location: London or Nottingham

Contract: 12 month fixed term contract / secondment

Recruitment Partner: Frankie McCallister-Lyas

About the role

The B Hive is an in house creative agency that brings to life the creative needs of some of the most recognizable brands in the beauty industry, including No7, Soap & Glory, Liz Earle and Boots' own brand. We combine the capability of an external creative and production team with the speed, flexibility, and in depth brand knowledge of an in house set up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Global Director of Strategic Agency Partnerships & B Hive, you'll act as the client and business partner for your key accounts. You will be directly accountable for setting the strategic framework, developing and maintaining key relationships with senior leadership, and delivering best in class executions that generate profit and market share for the brands.

You'll lead your accounts as their own business unit with B Hive, managing a P&L and ensuring we hit agency targets. You'll ensure the client scope of work delivers on their own 3YPs while also ensuring our agency innovation provides long term growth. You'll seek opportunities to provide cost efficiencies, wider support and continuous improvement, both internally and in collaboration with other agencies.

You'll work in a wider leadership team spanning Agency Operations, Creative, Creative Production and Strategic Partnerships, supporting The B Hive as a leading internal creative house. As Head of Client Services, you'll play a key role in the inter agency ecosystem, working with other leadership to ensure best in class delivery that puts the brand and client needs at the heart of everything you do.

Key Responsibilities

• Build strong client relationships at the highest level, understanding plans and ensuring B Hive supports through scope and added opportunities.
• Uphold the highest standards for excellent delivery: quality of brief, clarity of project plans, engaging client presentations and brilliant creative.
• Agree and maintain scope of work for your business area; own the accuracy of forecasted scope and manage changes short term and FY.
• Develop a high performing Client Services Team focused on their key client area but able to support all initiatives; lead through ambiguity and drive clarity.
• Be a critical part of the B Hive leadership team, nurturing creative talent while driving exceptional leadership within the L10 population.
• Act as a consultant, using your design and brand experience or pulling in specialists to inspire, add insight and best practice to every response.
• Key stakeholder to external partners (creative and production agencies); provide strategic vision, promote best in class collaboration, and support delivery through teams.
• Predict and navigate client needs and lead on in housing new business via the transformation pipeline.
• Actively manage conflict and resolve issues quickly, feeding into continuous improvement measures.
• Provide entrepreneurial spirit and thrive in a fast paced, collaborative workplace with consistent growth YOY.
• Lead pitches, present to senior leadership teams and navigate complex business challenges.
• Use impact and influence to engage senior leadership and executive members to promote the B Hive and its capabilities.

About No7 Beauty Company

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We are innovators with a passion for challenging perceptions with ground breaking products, proven results and positive impact. We have built a reputation on scientific innovation while being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves in a culture where diversity, equity and inclusion are at the centre of everything we do.

Our benefits

• Retirement Savings Plan
• Enhanced maternity, paternity and adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more

We have a great range of additional benefits to suit you - visit no7company.jobs/working-here for more information.

(Please note, any salary estimates given on third party sites are not provided or endorsed by No7 Beauty Company and may not be accurate.)

What's next

If your application is successful, our in house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.

Where a role is advertised as full time, we are open to discussing part time and job share options during the application process. If you require additional support in the application and interview process, we can provide reasonable adjustments to help you give your best.