Head of Client Services (Events)
Posted 2 hours 27 minutes ago by S&P Global, Inc.
Grade Level (for internal use): 12
Head of Client Services: The head of Client Services is a senior member of the Events team, responsible for ensuring operational excellence in sponsor and partner delivery across the event portfolio. Reporting to the Client Services Director, this role leads the Client Services team and is accountable for executing the agreed Sponsor Experience framework to the highest standards. The role owns the sponsor relationship from post sale handover through delivery and post event follow up, ensuring seamless execution, strong satisfaction and renewal readiness.
Key Responsibilities- Lead, mentor and manage a team of Client Service Managers
- Ensure seamless handover from Commercial Sales into Client Services
- Oversee delivery of all sponsor benefits on time and in full
- Maintain adherence to service standards, SLAs and KPIs
- Act as escalation point for sponsor issues, complaints and delivery challenges
- Ensure accurate tracking of sponsor deliverables and contractual commitments
- Partner with event teams to deliver exceptional on site experiences for clients
- Identify upsell opportunities and support Commercial with renewal positioning
- Ensure post event reporting is delivered accurately and on time
- Maintain compliance with GDPR and communication standards
- On time, in full delivery of sponsor benefits
- SLA adherence across portfolios
- Portfolio level retention performance
- Sponsor satisfaction scoresReduced escalations and service related issues
- 7+ years' experience in client services, sponsorship or event account management
- Proven experience leading and developing a team
- Strong operational and organisational capabilityCommercial awareness and understanding of retention dynamics
- Excellent stakeholder management skills
- Calm, structured and solutions focused under pressure
- Ability to confidently showcase on site excellence at events
- Experience with Salesforce, Pardot, Bizzabo, and Swapcard preferred
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal.