Head of Client Experience & KYC Onboarding

For additional information, please review . Head of Client Experience & KYC OnboardingShape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters. Team/Role Overview Set and execute the global Client Experience and New to Bank KYC strategy aligned to Citi's AML/KYC framework. Serve as senior authority on KYC policy interpretation and operational application across jurisdictions. Lead governance routines including KPIs, KRIs, regulatory interactions, audit readiness, and performance reporting. Lead the end to end onboarding lifecycle, ensuring a seamless, intuitive, and compliant client experience. Oversee global capacity planning, workforce optimization, and service delivery across hubs and satellite teams. Monitor and drive productivity, quality, and timeliness against defined SLAs and regulatory commitments. Identify and implement process automation, digitization, and continuous improvement opportunities. Extensive experience in KYC/AML operations, financial crime, risk management, or compliance. Leadership of large global operational teams and complex workflows. Success in strategy development, organisational transformation, and change delivery. Strong understanding of global financial crime regulatory frameworks. Experience with KYC technology, workflow tools, data management, and automation solutions. Excellent analytical, problem solving, communication, and decision making skills. Bachelor's degree required; Master's degree preferred.