Head of Claims Operations - Customer Experience Leader

Posted 8 days 4 hours ago by Motor Insurers' Bureau (MIB)

Permanent

Full Time

Other

Buckinghamshire, Milton Keynes, United Kingdom, MK1 1

Job Description

Motor Insurers' Bureau (MIB) seeks a strategic Head of Claims Operations in Milton Keynes to lead a 130+ strong operations team. You will drive claims strategy, optimise performance across channels, and collaborate with ExCo to deliver digital transformations and efficiency gains.

The role requires senior leadership capability, strong analytics, and a focus on customer outcomes within the insurance claims domain.