Head of Business Operations - Retail Media

Senior Manager - Business Operations - Retail Media

We'reKingfisher, a team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama andKoctas- to life.That'sright,we'rebig, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. Andthat'swhere you come in.

AtKingfisherour customers come from allwalks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, genderexpressionor sexual orientation.

We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices.Thisis a hybrid role,basedout of our London Paddington office, with travel between our banner sites.

This is a dual mandate role owning how Retail Media and Data Monetisation (RM/DM) is planned, tracked and scaled at Group level, while also building the core operating platforms that make it work.

You'll align multiple banners to a shared planning framework, operating cadence and performance standards, giving leadership a clear, trusted view of progress, risks and financial outcomes. While you won't manage banner teams directly, you'll coordinate cross banner planning and performance to drive consistency and scale.

In parallel, you'll lead the development of foundational operating platforms such as CRM and Retail Media Orchestration, connecting Group level ways of working with the tools that enable efficient, aligned execution across the business.

Responsibilities

• Own consolidated Groupwide visibility of RM/DM plans, performance and risks across banners.
• Track performance consistently against agreed commercial, operational and financial metrics.
• Lead Group operating cadence, including planning cycles, reviews and governance forums.
• Surface delivery risks early and coordinate mitigation with cross functional partners.
• Shape Group level requirements and prioritisation for CRM and Retail Media orchestration platforms.
• Drive platform adoption across banners to support consistent planning and execution.
• Manage Group level partner contracts and monitor performance against commitments.

Qualifications

• Experience in business operations, performance management or commercial operations within complex, multimarket organisations.
• Strong financial and commercial acumen, including performance reporting and forecasting.
• Proven ability to design and run operating cadences and governance models.
• Skilled influencer able to manage senior stakeholders without direct line authority.
• Structured, analytical and outcome focused communicator with strong executive presence.

Be Customer Focused - constantly improving our customers' experience

• We listen to our customers and colleagues.
• We innovate products and experiences to stay ahead.

Be Human - leading with purpose, humanity and care

• We do the right thing.
• We invest in our people and build great teams.

Be Curious - thrive on learning, thinking beyond the obvious

• We focus externally, globally and build the long term.
• We experiment and share our learnings.

Be Agile - building trust and empowering people to work with agility

• We act with pace, not perfection, role modelling 80/20.
• We take risks, fail fast and adapt quickly.

Be Inclusive - inspiring diverse teams to achieve together

• We celebrate difference as a strength.
• We collaborate, breaking down silos.

Be Accountable - owning the plan, delivering results and growth

• We focus on performance outcomes.
• We prioritise and simplify for others.

At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply even if youdon'tfeel you meet 100% of the requirements.

In return, we offer an inclusive environment where what you can achieve is limited only by your imagination. We encouragenew ideas, support experimentation, and strive to build an environment where everyone can be their best self.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested? Great - apply now and help us to Power the Possible.

What we offer Private Health Care

Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).

Kingfisher Pension Scheme

Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.

25 Days' Holiday

25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).

Staff Discount

20% discount at B&Q and Screwfix. Eligible after 3 months service.

Kingfisher Share Incentive Plan (SIP)

Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.

Life Assurance

x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.

Bonus

Competitive bonus scheme that aligns to work level of role.

Kingfisher Share Save

Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.

Our Behaviours

At Kingfisher, we are united by our 6 core behaviours

Constantly improving our customer experience

Acting with humanity and care

Be curious

Thriving on learning, thinking beyond the obvious

Be inclusive

Acting inclusively in diverse teams to achieve together

Be agile

Working with trust, pace and agility

Be accountable

Championing the plan to deliver results and growth

Training & Development

There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.

Conversations with senior leaders Resources and tools to help you grow

Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing.

Initiatives that measure development

With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy.

Find your path

The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation.

Sharing is caring

We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it.

Reach for the stars

So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level.

Why Kingfisher

We're an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?

Application Process What to expect from our application process Step 1: Application

Send in your application via our Kingfisher Careers website.

Step 2: Review

A member of the Talent Acquisition team will then review your application let you know if you have progressed to the next stage of the process.

Step 3: Interview 1

You'll then have a telephone interview/one to one conversation with a recruiter.

Step 4: Interview 2

As you progress, you'll be invited to attend a face to face or virtual interview.

Step 5: Feedback

Your recruiter will be in contact with feedback and, if successful, the details of your job offer!

Ready to get started?

London