Head of Billable Works

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Head of Billable Works - South West

Competitive Salary + Bonus and Car Allowance

Flexible base within the South West region

We're seeking an exceptional Head of Billable Works to lead the end to end delivery of a high value, multi site capital works programme with an annual turnover exceeding £150m. This is a pivotal leadership role for a hands on, results driven individual who can inspire teams, deliver complex programmes, and drive positive cultural change across the organisation.

The Opportunity

Reporting to the Operations Director and forming part of the Senior Leadership Team, you'll lead a region wide team of Area Project Managers, Project Managers, and Coordinators. You'll take full accountability for programme performance - ensuring projects are delivered safely, on time, within budget, and to the highest standards of quality and client satisfaction.

This is an opportunity to make a lasting impact: enhancing delivery performance, embedding strong governance, and fostering a culture of excellence, accountability, and continuous improvement.

Key Responsibilities

• Champion a culture of "Safety First", ensuring all projects meet the highest health, safety, and environmental standards.
• Lead a £150m+ annual programme of diverse projects (typically £100k-£5m in value).
• Oversee all stages of the project lifecycle - from design and tendering to commissioning and handover.
• Drive consistent delivery against time, cost, and quality objectives.
• Promote continuous improvement and efficiency across the portfolio.
• Implement robust programme controls, dashboards, and governance processes.
• Provide clear and insightful reporting to the Operations Director and key stakeholders.
• Use data-driven insights to identify risks, improve performance, and inform decision-making.
• Lead, develop, and motivate a multi disciplinary team of project professionals.
• Build a high performance culture based on accountability, collaboration, and trust.
• Support career development and succession planning across the team.
• Take full P&L accountability for the Billable Works programme.
• Ensure robust forecasting, financial control, and margin protection.
• Drive commercially sound decision making and risk management from tender through delivery.

Stakeholder Engagement

• Build and maintain strong relationships with clients, suppliers, and internal teams.
• Act as a trusted advisor and escalation point for complex issues.
• Promote a solution focused, proactive approach to delivery.

About You

You're a high energy, delivery focused leader who thrives on accountability and results. You combine strategic oversight with hands on engagement, and you're passionate about improving culture, performance, and outcomes.

• Strong leadership experience within a project or programme delivery environment.
• Demonstrable P&L accountability and commercial acumen.
• Deep understanding of construction, design, and procurement processes.
• Excellent communication and stakeholder engagement skills.
• Results driven, analytical, and self motivated, with a continuous improvement mindset.
• Strong commitment to health, safety, and wellbeing.

Attributes & Behaviours

• Solution Focused: Anticipates challenges and delivers practical results.
• Driven & Resilient: Thrives under pressure and committed to success.
• Collaborative: Builds trust and strong relationships at all levels.
• Analytical: Uses data to drive performance and inform decisions.
• Safety Led: Embeds safety excellence in all aspects of delivery.
• Motivational Leader: Inspires and empowers teams to achieve their best.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.