Head of Admissions & Student Experience

Director of Admissions and Customer Experience (College Group)

Location: Across all sites - East Surrey College & John Ruskin College

Hours: Full time

Salary:£73,056.34 per annum

We're looking for an ambitious and forward-thinking Director of Admissions and Customer Experienceto lead and transform the full student journey across our college. This is a high-impact leadership role where you'll bring together Admissions, Customer Service, Reception, Bursary, and Course Systems to create a seamless, high-quality experience from first enquiry to enrolment and beyond.

If you're passionate about innovation, service excellence, and leading high-performing teams, this is your opportunity to make a real difference.

Key Responsibilities:

• Lead and align student services teams to deliver a high-quality learner experience
• Develop and implement strategic plans in line with college objectives
• Oversee the implementation and management of the Learner Management System (LMS)
• Ensure compliance with funding rules, audits, and Matrix standards
• Drive consistency and continuous improvement across all sites
• Collaborate with key departments including Curriculum, MIS, Finance, and Marketing
• Monitor KPIs such as enrolment, funding, and customer satisfaction
• Manage budgets, resources, and staff development
• Represent the college internally and externally

The successful candidate must have :

• Degree or equivalent qualification in a relevant subject
• Management qualification or completion of a recognised management development Programme
• Proven leadership experience in admissions, customer service, or related student-facing roles within further education.
• Experience in leading digital transformation projects, ideally including LMS implementation.
• Strong understanding of funding, compliance, and audit requirements in the education sector.
• Maths & English GCSE / Level 2 equivalent

If you're ready to make a real difference and lead a vital area of our college group, we want to hear from you!

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates.

Please refer to the attached Job Description, Person Specification and Competency Framework and apply using the button below.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adultsand expect all staff and volunteers to share this commitment. Both College Campus' are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.