Head Bartender

Job Overview

Head Bartender - DoubleTree by Hilton, London - Tower of London 7 Pepys Street London EC3N 4AF

Responsibilities

• Maintain an effective bar service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated.
• Set up the outlet in accordance with the pre-determined standards of the operation.
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly.
• Demonstrate perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and its application.
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety and Fire Regulations and procedures are understood and applied.
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards.
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures.
• Complete all necessary administration in accordance with Company procedures relating to all staff members.
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.

Qualifications

• A warm personality, attentive and smartly presentable.
• Ability to listen and respond to demanding Guest needs.
• Excellent leadership, interpersonal and communication skills.
• Accountable and resilient.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Customer Service experience in a supervisory capacity (advantageous).
• Passion for delivering exceptional levels of Guest service.
• A basic level of IT proficiency (advantageous).

Benefits

• Hourly Rate of £13.78 per hour.
• The average service charge OTE is £8-10K per annum.
• Smart uniform provided.
• Free & healthy meals when on duty.
• Grow your Career - Personal Development programmes.
• Chance to make a difference through our Corporate Responsibility programmes (find out what and how we are doing at ).
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
• High street discounts with Perks at Work.
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).