Head Bartender

Who are we?

Maison Estelle is a private members' club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A 'hosted home', bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

What's in it for you?

AtEstelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Preparing and overseeing the service of alcohol or non-alcohol beverages for our members ensuring they are always in line with our members club standards.
• Managing the day-to-day operations and activities within the Bars ensuring the team deliver an exceptional hosted experience for our members.
• Encouraging and supporting your team to focus on revenue growth and opportunities that enhance our members experiences.
• Providing direction to the bar team during service.
• Making sure the bar is set up and closed accurately and on time; cleaned, restocked, garnishes and all mise en place and relevant batching prepared and ready on time.
• Informing colleagues and team members about our beverage offering and prices.Ensuring all items are served at the right temperature and within the proper glassware and in the correct manner.
• Assisting all members of the Bar team to perform their roles, by providing training, solving problems and removing obstacles.
• Organising the bar area to streamline drink preparation and inventory.
• Ensuring use of till systems and payment processes are in line with SOP's and standards.
• Being aware of our members who are drinking and / dining with us and ensure the bar team personally tailor their service appropriately.
• Maintaining a thorough working knowledge of the entire bar menu, including the beer, wine and cocktail lists.
• Talking with our members to assess their needs and preferences and make relevant recommendations for them.
• Proactively managing any member complaints in the moment escalating to a member of the management team where necessary ensuring they leave happy with a positive lasting impression.

WHO WE ARE LOOKING FOR

• Proven experience on the beverage departments in a luxury / lifestyle multi-outlet food and beverage operation.
• Stays up to date with current beverage trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.