Hands-On Helpdesk Team Lead - ITSM & Service Excellence

Ashdown Group in London seeks an experienced Helpdesk Team Lead to manage a first-line support team for a global investment company, with hands-on leadership for circa 300 users across UK and international offices. The role requires ITSM implementation experience and strong knowledge of Microsoft 365, Entra ID, and Windows environments.

The successful candidate will lead, mentor and develop the team, drive service improvements, and oversee ticket queues, workflows and escalation processes while