Gym and Spa Area Manager

Gym & Spa Area Manager
Location: London
Salary: £45,000 +bonus

We are a leading provider of high-end residential gym and spa facilities, also managing a portfolio of corporate wellness contracts, dedicated to delivering exceptional experiences for both residents and employees. Our facilities combine luxury amenities with outstanding service to promote well-being and an elevated lifestyle.

The Role

We are seeking a dynamic and experienced Gym & Spa Area Manager to oversee multiple high-end residential gym and spa facilities, as well as our corporate wellness contracts. The successful candidate will bring strong operational expertise alongside proven experience managing client-facing corporate services, with a focus on maintaining impeccable standards and delivering first-class customer service.

Operational Management

• Provide operational support and guidance to ensure smooth day-to-day running of residential and corporate facilities.
• Ensure the highest standards of cleanliness, maintenance, and safety are consistently upheld.
• Conduct regular audits to ensure adherence to operational procedures, company policies, and contractual obligations.
• Monitor financial performance, ensuring budgets are met and resources are efficiently managed across both residential and corporate accounts.

Customer & Client Experience

• Design and implement strategies to enhance the customer and corporate client journey.
• Collaborate with residential management teams and corporate partners to align services with resident and employee needs.
• Build and maintain strong client relationships, ensuring contractual requirements are met and expectations exceeded.
• Drive engagement through innovative wellness programs, events, and bespoke solutions tailored to corporate environments.

Team Leadership

• Train, mentor, and manage on-site teams to deliver exceptional resident and client service.
• Provide ongoing support to site managers, ensuring they have the tools and guidance to succeed in both residential and corporate contexts.

About You

We're Looking For:

• Proven experience in an operational leadership role, ideally within the leisure, fitness or corporate wellness sectors.
• Strong leadership and team management skills with a passion for motivating staff.
• Excellent communication and interpersonal skills to build positive relationships with residents, corporate clients, and team members.
• Exceptional attention to detail and commitment to maintaining high standards.
• Commercial awareness and experience managing budgets, contracts, and client expectations.
• A proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.

What We Offer

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive, dynamic, and vibrant team environment.
• The chance to shape the future of our gym, spa, and corporate wellness experiences.

If you are a dedicated professional with a passion for fitness, wellness, and outstanding customer service, and can demonstrate experience in both residential and corporate environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.