Guest Services Lead - Prestigious Hotel

Guest Relations Manager - Prestigious Hotel South Belfast

Location: Belfast, Northern Ireland
Industry: Hospitality
Employment Type: Full-Time
Salary: Dependent on experience

The Opportunity

VANRATH is delighted to be supporting a prestigious hotel in South Belfast with the recruitment of a Guest Relations Manager. This is a fantastic opportunity to join a dynamic, growing team in a well-regarded hospitality environment, where exceptional service and guest satisfaction are at the heart of everything they do.

Role Overview

Are you passionate about delivering warm welcomes and unforgettable guest experiences? As Guest Relations Manager, you will take the lead in ensuring every guest feels valued from the moment they arrive to the time they depart. You'll be the face of the guest journey, overseeing personalised service and driving continuous improvement in guest satisfaction.

Key Responsibilities

• Welcome and engage with guests throughout their stay, ensuring a seamless and positive experience
• Handle guest feedback with professionalism, empathy, and timely resolution
• Manage and respond to special requests, personalising each visit
• Lead and motivate a small, dedicated guest services team
• Collaborate with housekeeping, food & beverage, and reservations teams to ensure operational excellence
• Support and contribute to guest-focused events and engagement initiatives

What's on Offer

• Supportive, team-focused working environment
• Opportunities for professional growth and career development
• 28 days annual leave (full-time)
• Staff discounts and exclusive family/friends rates

Is This the Role for You?

If you're a natural people-person with a genuine passion for hospitality and leadership, this is a perfect opportunity to step into a rewarding role with real impact.

Interested?

For more information or to apply, please contact Phil Doherty at VANRATH for a confidential conversation.

Reference: INDPD