Guest Services Assistant (Nights) Fixed Term

We are looking for a friendly, reliable, and guest focused Nights Guest Service Assistant to help deliver safe, welcoming, and memorable experiences for our guests during out of hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance. As a Nights Guest Service Assistant, you will support the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.

Key Responsibilities

• Building strong relationships with guests, adapting your approach to meet individual needs
• Welcoming late arrivals at reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
• Providing drinks service at the resident bar
• Preparing and delivering food from the 24 hour menu for guests arriving through the night
• Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
• Completing any cleaning and set up required to ensure the hotel is ready for the next day
• Supporting the night audit process
• Ensuring fire and safety requirements are met

Beyond day to day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.

Qualifications

• Previous experience in a fast paced, customer facing role and a genuine passion for delivering outstanding customer service
• Comfort using a range of technology, including Microsoft Office
• Clear and professional communication with guests and colleagues
• Ability to remain calm, organized and solution focused, particularly during quieter overnight periods

Benefits

• Discounted hotel stays around the globe, with food and beverage discounts
• Attractive discounts across many major retailers, restaurants, and events
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)
• Personal and career development
• Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands.

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at .