Guest Services Assistant

Who we are

Avington Estate is a 175 acre family run estate in Winchester, Hampshire. Made up of Avington Park, Avington Lakes and the chestnut horse, we have an array of self catering apartments and cottages across the estate attracting a variety of guests.

Job Summary

We are seeking a detail-oriented Estate Assistant to join our team in supporting our country estate operations. The ideal candidate will assist in various guest services tasks, deliveries of items across the estate, guest check ins, guest checkouts.

Responsibilities

• Fullfill guest requests including log top ups, lighting fires, delivering items to their cottages, assiting with activities and providing other items such as bikes.
• Checking guests in and out
• Assisting guests with activities such as bicycles, paddleboarding and kayaking
• Ensuring activity centres are ready for guess each day
• Dealing with guest requests during ther stay
• Ensuring guest areas are returned to the correct standard after each use (seating areas, fire pit etc)
• Assisting with various other estate tasks

Skills

• Strong customer service skills
• Organisational skills with attention to detail
• Ability to multitask and prioritise tasks effectively
• Strong communication skills

Join our team as an Estate Assistant to contribute to our guests satisfaction and to enhance the guest journey.

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!