Guest Services Agent

Duties and responsibilities related to the Guest Services Agent role

• Answer incoming calls promptly and courteously.
• Direct calls to the appropriate department or individual.
• Manage switchboard console and other telecommunication devices effectively.
• Keep accurate records of all calls, including details of the caller, recipient, and the nature of the call.
• Liaise with internal departments and external organizations as needed to facilitate smooth communication flow.

About you

Previous experience in a similar role is preferred. Excellent customer service skills, attentiveness, and proficiency in operating switchboard equipment and related technology.

Benefits you will enjoy as a Guest Services Agent

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide