Guest Service Assistant

Posted 6 hours 25 minutes ago by Holiday Inn Express Edinburgh-Front Office/Reception

Permanent
Not Specified
Other
Midlothian, Edinburgh, United Kingdom, EH120
Job Description
OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing

  • Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
  • Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
  • Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
  • Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
  • Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
  • Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
  • Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
  • Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
WHAT WE NEED FROM YOU
  • A welcoming personality who loves connecting with people and making their day brighter.
  • Strong communication skills, comfortable chatting with guests and coordinating with team members.
  • Sharp attention to detail, especially when it comes to handling guest needs and reservations.
  • A problem-solver who can think on their feet, handling any situation with a positive attitude.
  • Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
  • High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed