Guest Service Agent

Guest Service Agent (HOT0CHQ7)

Job Number: HOT0CHQ7 Work Locations

Hilton Cobham Seven Hills Road South Cobham KT11 1EW

As a Guest Service Agent, you will serve in the Food & Beverage outlets, providing services for Guests to contribute to an overall exceptional experience to assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure that the Manager is kept fully aware of any relevant feedback from guests and other departments.
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Follow company brand standards.

What are we looking for?

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organised with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to be flexible working in the front office operation if needed.

Benefits

• Smart uniforms provided.
• Free and healthy meals when on duty.
• 28 days holiday including bank holidays, increasing yearly to up to 33 days.
• Discounted dental and health cover.
• Live-in accommodation available.
• Free parking.
• Modern and inclusive team member areas.