Guest Relations Supervisor

Salary - £29,120 +Tronc

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do

Guest Relations Supervisors lead by example and inspire the team by sharing their passion for creating exceptional experiences for our guests.

• Welcome VIPs, such as heads of state, royalty, and celebrities, in a warm, friendly, and professional way.
• Act as the main point of contact for our guests throughout their stay, providing outstanding customer service.
• Address inquiries, requests, and concerns of our guests promptly and courteously.
• Empower the Guest Relations Team by fostering an inspiring service culture through development, training and coaching.
• Create opportunities to go above and beyond for our guests and make their stay memorable.

More about you

• Providing high-quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Strong supervisorial and motivational skills.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Knowledge of Opera PMS is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.