Guest Relations Manager

Salary: Highly competitive with great benefits

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience tailored to the individual and their needs. As the friendly face of the 494-bedroom Park Plaza Waterloo Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team exceeds the normal guest experience. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests, supporting them in resolving any issues that may arise.

As a Guest Relations Manager, you will receive:

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, starting with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day, including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at Work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual staff parties and events

We are looking for a Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals, and responsible business targets are met.
• Play a hands-on role, leading by example, and taking opportunities to motivate, train, and inspire the Guest Relations team members.
• Be proficient with Microsoft Office and have excellent knowledge of Opera.
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
• Have previous experience as a Guest Relations Manager or Duty Manager in a hotel.

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travelers with stylish guest rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.