Guest Relations Leader - VIP Experience & Service

Park Plaza County Hall London is seeking a Guest Relations Manager to lead the guest relations team and ensure service excellence for VIPs and regular guests. You will foster a culture of hospitality, resolve issues promptly, and drive guest satisfaction across all touchpoints.

Based at Park Plaza County Hall London, the role requires hands-on leadership and collaboration with Front of House teams. Proficiency in Opera and MS Office, plus a passion for superb guest experiences, are essential.