Guest Relations Lead - Upscale Luxury Hotel

Posted 8 days 10 hours ago by The Westin London City

Permanent

Full Time

Other

London, United Kingdom

Job Description

Canopy by Hilton London City is seeking a Guest Relations Manager with at least 2 years in upscale hotel Front of House to lead the guest experience, coordinate VIP requests, and maintain CRM profiles. You will work with the Collaborative team to deliver exceptional service and support daily operations to maximise guest satisfaction.

This role offers a dynamic, customer-focused environment with opportunities to influence local relationships, participate in morning briefings and leadership