Guest Groups Expedition Specialist

A bit about the role:

Responsible for the secure professional handling of Guest Groups cases to manage customer queries and Support key stakeholder Teams.

Key Responsibilities:

Offer consultative service to GROUP clients, maximize every sales opportunity through all our communication channels

Identify Customer needs and respond in a professional and timely manner

Utilize every opportunity to upselling via inbound or outbound contact

Request group capacity from the Revenue department

Set up groups in the Booking Systems

Produce Group offers

Enter, update and document all Customer information into system according to standard operating procedures

Follow up Customer contacts where necessary and complete call logs

Identify and escalate issues

Manage and resolve Customer complaints

Assist in other areas or markets pending company requirements

Complete tasks given by direct supervisor

About you:

Knowledge & Skills:

Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time.

Working knowledge of CRM and ticketing systems, Salesforce.

Strong local knowledge of market laws and consumer rights in relation to Travel industry.

Customer orientation and ability to adapt/respond to different types of characters with the ability to mulistaks, prioritise, and manage time effectively.

Teamwork. Be willing to support your team and the other teams in the business and be able to change your point of view.

Self-Discipline. Commitment to self-improvement and be aware of how your decisions affect those around you and manage your time efficiently.

Salesforce knowledge

Key Personal Attributes/Behavioural Competencies:

Self-driven and independent, yet with a will to ask and understand.

Relationship building & influencing skills.

Curious and dedicated

Effective & confident communication skills

Ambitious and thrives in a high-paced, international, changing work environment.

Problem Solving Skills

Customer Service oriented: delivering results and meeting customer expectations.

Strong stakeholder management

Work Environment:

This is a remote position and may require some travel. Candidate must reside and be eligible to work in United States.

Benefits:

Salary for this is a non-exempt position $19 to $20 per hour USD/CAD. HX expedition provides an excellent benefits package which includes competitive compensation, employer paid Medical, Vision, Dental, EAP, Retirement with 4% match, 11 paid Holidays, Vacation 2 weeks, 9 personal days, familiarization trips, excellent employee discounts, and more!

• To be part of a dynamic and dedicated team, with highly skilled colleagues.

• Opportunities to work on a global level, with senior management.

• Excellent growth opportunities and the ability to impact with velocity.