Guest Experience Team Member

Overview

• An Amazing opportunity has arisen to join Edwardian Hotels as a Guest Experience Ambassador.
• You will respond to all guest communication professionally ensuring personalisation and customisation to deliver excellence in service.
• You will take ownership of all guest requests and feedback, either prior to arrival, during their stay or after check out.
• You will work proactively with the local hotel teams to drive guest engagement, highlighting any issues or areas of improvement.
• This role will also be involved in assisting the Reservations team on all communication platforms with any booking amendments, cancellations and other booking updates including but not limited to billing instructions and data entry.
• You will work closely with the reservations department to ensure that payments and revenues are recorded correctly.
• You will maximise revenue by actioning all non arrival bookings, hotel cross charges, book out revenue, advance payments and sales ledger queries.

About You

• Previous experience either within hotel guest relations or reception within a 4 or 5 Star Hotel.
• Demonstrates excellent customer service skills and attention to detail.
• Excellent communication skills both verbally and written.
• Proficient in spoken and written English and ideally additional languages

Company Benefits Package

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary