Guest Experience Manager, Front Office

Christchurch Harbour Hotel is seeking a Reception Manager to join their team in Christchurch, England. This role requires a minimum of 3 years of Front Office experience at a Supervisory level, with expertise in communication, complaint handling, and knowledge of the OPERA system. Responsibilities include ensuring exceptional customer service, collating guest feedback, and managing billing processes. Benefits include competitive salary, progression opportunities, discounts on hotel stays, and meals during duty.