Guest Experience Manager

Cofton Holidays is a family-owned, award-winning holiday park set in the stunning South Devon countryside. We're passionate about creating memorable moments for our guests, and we're looking for a dedicated Guest Experience Manager to help us deliver an exceptional 5 star experience from the moment guests' book to the moment they head home.

• Deliver a seamless end-to-end guest experience, guided by clear service standards
• Build strong relationships with guests, private owners and seasonal pitch holders
• Manage and investigate guest feedback using ReviewPro and other systems
• Analyse trends in GRI and NPS scores, producing clear weekly reports for management
• Support the organisation of events, rallies, owner gatherings and seasonal guest activities
• Review and enhance guest-facing processes, ensuring they support a 5 star experience
• Assist with the booking system (RMS), guest enquiries and rebooking opportunities
• Work closely with Marketing to improve guest communications and data capture
• Provide front desk and phone support during busy periods, including assisting with the lead leadership of the team on arrival days
• Collaborate with all departments to ensure consistent service across the entire park
• Contribute to training and development focused on service excellence

• Free access to our onsite gym and swimming pool
• Onsite discounts - enjoy savings across food and beverage outlets, retail, and family holiday accommodation
• External discount scheme through Salary Extras - including lifestyle and high street brands
• Medical plan (after probation period)
• Recognition and reward platforms
• Ongoing professional development and training opportunities
• Employee Assistance Programme (EAP) - 24/7 mental health and wellbeing support
• Team social events
• Free onsite parking

Experience working in the leisure industry preferred.