Guest Experience Manager 1 (40127)
Posted 8 days 21 hours ago by Meliá Hotels International S.A
Requisition ID40127-Posted -United Kingdom-London-Customer Experience-Hotel management
Benefits- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
The Guest Experience Agent meets the daily operations of the department, committing to achieving excellence in customer satisfaction.
Your responsibilities- Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.
- Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
- Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Manage the guests' digital experience, according to the global strategy.
- Manage customer incidents, following the established protocols.
- Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.
- A team player
- Knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.