Guest Experience Leader - 4-Star Hotel Ops & Service
Posted 4 days 5 hours ago by Dalata Hotel Group plc
Permanent
Full Time
Other
London, United Kingdom
Job Description
Dalata Hotel Group plc is seeking a dynamic Guest Experience Manager to lead hospitality teams, own guest satisfaction, and drive outstanding performance while growing professionally within a supportive environment.
This role involves on-duty shifts five days per week (2:30pm-11pm, with some early shifts as required), shaping culture, coordinating across departments, coaching staff, and resolving guest issues to uphold Dalata's standards.