Guest Experience Lead - Leisure Club Front Office

A premium leisure club in Teddington is seeking an experienced Reception Manager to oversee front-of-house operations. You will ensure that all members and visitors receive a warm welcome and seamless service while managing a dedicated team. Responsibilities include resolving customer queries, maintaining records, and training staff to uphold high service standards. The ideal candidate will have management experience in hospitality, strong leadership skills, and a passion for customer service. Competitive benefits and discounts are offered.