Guest Experience Lead - Front Desk & Reservations

Caledonian Leisure Ltd is seeking a Front Office Assistant/Receptionist to join its hospitality team in the UK. The role focuses on ensuring smooth front desk operations, handling guest inquiries and delivering exceptional service throughout shifts.

Responsibilities include check-in/out, answering calls, promoting hotel services, and contributing to revenue through upselling and room sales. The ideal candidate will excel in a fast-paced environment and work well with colleagues and guests alike.