Guest Experience Lead - Box Office & Visitor Services

A cultural institute in London is seeking a Visitor Experience Team Lead to ensure a warm welcome and excellent visitor experience. Responsibilities include managing the box office systems, coordinating communications, and overseeing staffing to deliver high-quality services. The ideal candidate will have experience in customer service management coupled with a strong understanding of audience engagement. This full-time role requires flexibility to work any day or evening as needed, and applications from diverse backgrounds are encouraged.