Guest Experience Concierge

Benefits

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training and professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program - Hospitality Action
• Refer a friend scheme
• FREE parking
• much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel; you'll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion and equal opportunities for all. If you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the necessary changes.