Guest Experience Concierge - Luxury Hotel

University Arms Cambridge is seeking a warm, professional Front Desk Host to welcome guests from arrival to departure. You will deliver impeccable service, anticipate needs, resolve concerns and create memorable stays in a luxury setting.

You will handle check-ins, reservations, payments and inquiries, coordinate with other departments, upsell rooms and amenities, and maintain a polished lobby. Previous luxury hospitality experience and strong communication are essential.