Group Quality and Process Assurance Specialist- Management Services
Posted 9 days 13 hours ago by MILLER INSURANCE LLC
Experienced London Management services
A new opportunity has arisen for a Group quality and process Assurance specialist who's main role will be to support Miller by conducting testing, identifying issues, and recommending improvements. This role also involves documenting quality assurance activities, communicating findings to relevant parties, and potentially training others on quality processes.
Role Responsibilities
• Carry out an allocated number of file reviews per month to check the quality and accuracy of the work produced by the broking teams both in terms of technical coverage/client requirements and process adherence;
• Analyse and summarise key findings and trends and work collaberatively to find solutions to any process gaps, training and or system issues;
• Support any deep dive reviews and assurance activities for specific process and performance outcomes.
• Drive and track identified actions through to successful delivery in collabration with the business.
• Maintain and update regular reporting for the all relevant governance fourms.
• Work with 2nd line and 3rd line colleagues to support strong working partnerships.
• Attending meetings and providing updates/reports as required.
Qualification
• A degree or professional insurance qualification preferred.
Knowledge
• Understanding of Process Improvement methodology.
• Strong analytical, problem-solving, and decisionmaking skills
Experience
• At least 5 years experience in a similar role. Applicants will also be considered from a claims or technical discipline such as wordings as long as they have at least 5 years of experience.
On top of a competitive salary we offer a fantastic benefits package including:
• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave
Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.
Ready to take the next step in your career? Join Miller and be part of a team where your expertise drives success. Apply today
Group Quality and Process Assurance Specialist - Management Services