Group People & Culture Manager (The Hogarth Group) Full time

The People & Culture team exists to create a workplace where teams are motivated, supported, and empowered to deliver outstanding member experiences. You design and embed people practices that are fair, effective, and aligned with our values, ensuring every process and interaction strengthens engagement and performance. Acting as a trusted partner to leaders, you provide guidance and coaching that builds capability, drives retention, and fosters a culture of excellence that supports the Club's long term success.

About Us

Based in leafy Chiswick, The Hogarth Health Club, part of The Hogarth Group, strives to be West London's ultimate destination for complete, personalised wellbeing. We are a premium, independent Club that creates a warm and uplifting environment where everyone is supported and inspired to reach their personal best. To expertly combine science led insight with purposeful innovation across the full spectrum of health and wellbeing, and cultivate a community where we all belong to something truly special.

About the job

Reporting to our Managing Director, the People & Culture team exists to create a workplace where teams are motivated, supported, and empowered to deliver outstanding member experiences. You design and embed people practices that are fair, effective, and aligned with our values, ensuring every process and interaction strengthens engagement and performance. Acting as a trusted partner to leaders, you provide guidance and coaching that builds capability, drives retention, and fosters a culture of excellence that supports the Club's long term success. Please note this role is based on site, 5 days a week. Working across the Hogarth Group, your core responsibilities will be:

EMPLOYEE LIFECYCLE & TALENT MANAGEMENT

• Collaborate with managers and Talent Acquisition on recruitment process and role requirements
• Own onboarding process for new starters, collaborating with managers on effective departmental specific induction and probation process
• Manage offboarding, ensuring compliance and gathering insights to improve people practices
• Identify training requirements and coordinate development programs with Talent Acquisition
• Support succession planning and identify high potential talent
• Manage employee relations cases with efficiency and fairness, advising managers on preventative measures

PERFORMANCE, REWARD & RECOGNITION

• Drive reward, recognition and retention initiatives
• Oversee performance appraisal cycles
• Manage benefits plans, track usage and ensure competitive offering
• Provide coaching, guidance and support to managers on performance management, development, and career progression

EMPLOYEE EXPERIENCE

• Champion company culture, inclusion, and employee engagement initiatives
• Lead wellbeing programs
• Source employee feedback, analyse and implement improvements in accordance with business requirements
• Foster a positive workplace with psychological safety and DEI initiatives in mind
• Integrate company vision, mission, and values into all areas of the employee lifecycle

OPERATIONS & ADMINISTRATION

• Maintain accurate HRIS records, employee documentation, and templates
• Develop and implement internal policies and programs that align with business strategy and values
• Track HR metrics to analyse trends and inform decisions
• Support the Accounts team on monthly payroll process across all entities, ensuring accuracy of information

STRATEGY & ORGANISATIONAL DEVELOPMENT

• Maintain up to date knowledge of employment law, HR best practice, sector trends and ensure our people practices remain compliant
• Partner with People & Compliance Manager on ensuring records and reporting is audit ready
• Drive the development and continuous improvement of People team systems, processes and ways of working
• Lead change management initiatives and support organisational development projects
• Provide strategic insight and recommendations to senior leadership on people related matters

Qualifications and experience you will have

• Proven experience (5+ years) in an HR generalist or managerial role, ideally within a hospitality, wellness, fitness, or service focused environment.
• Strong understanding of UK employment law and HR compliance.
• Experienced evidence of successfully implementing change and improving performance and culture in a similar sized organisation (c. 100 employees).
• Excellent interpersonal and communication skills with the ability to build trust and credibility with staff at all levels.
• Comfortable with hands on HR operations and strategic input.
• Ideally CIPD qualified (Level 3 with support to reach Level 5 and above) - preferred but not essential; training support provided for the right candidate. In the absence of CIPD qualification you must be "qualified by experience" to the appropriate level.
• Ability and willingness to work some weekends (one Saturday or Sunday, approx every 4 weeks initially, with a day off during the week)

What To Expect

• A collaborative and passionate team environment. The Hogarth "love" is a real thing here!
• Opportunity to drive meaningful change and make a real impact on our culture and performance.
• Ongoing professional development and training opportunities.
• Competitive benefits and access / discount to club facilities.

If the above sounds exciting and you feel you have the credentials to succeed in this role, please click to apply!