Group Operations Manager (Regional, multi-site role)

We're about much more than hospitality! We're striving to make life better for people - whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

We are now looking for a Group Operations Manager to join our group. This role is a diverse mix of office-based tasks; whilst also keeping a hand in the operation by working within our venues at key times to ensure standards and quality is delivered. This role would suit a task driven person who has a focus on delivery of routines and processes; all whilst under the stewardship of the Operations Director.

As our Group Operations Manager you will:

• Report to the Head of Operations supporting all operational matters across a diverse portfolio of businesses, currently 10 venues
• Support Ops Projects from conception to execution
• Support & co-ordinate our Operations Support & Relief teams
• Support the delivery of all operational goals;
  • standards, product, guest experience, team experience, financial targets
• Train & measure venue teams on operational standards
• Be front line at peak trading times in venues supporting, measuring and trouble-shooting - relentless in the delivery of our guest experience.
• Provide advice & recommendations to Ops colleagues.
• Work within the Openings Team to deliver refurbs, new openings and acquisitions.

What you'll need to succeed:

• Experience working within a group operations team
• Demonstrable experience covering guest experience, cost control, margin, labour control, standards, people and product
• A drive for process and routine
• A real purpose for detail and quality across all areas of operations
• Track record of achieving goals & delivery of targets
• High levels of emotional intelligence and strong listening skills
• Experience leading remote teams and working with senior colleagues driving a high-performance culture

What Are We Looking For

To successfully fulfil this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Professionalism
• Positive attitude
• Great communication skills and people skills
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on your own

You will also need a full clean driving license and access to a car.

So, if you are an experienced hospitality operator who is able to make sound business decisions based on logic and commercial awareness, enjoys being part of a multi-disciplined team and is passionate about making a difference in the hospitality industry, then this is the role for you.

We make life better for our team by:

• • Ensuring you have private medical cover
  • Offering great perks and benefits to be enjoyed by you and your family
  • Sharing our profits with you after 1 year of service
  • Giving you free meals, soft drinks and hot drinks on shift
  • Listening to our team via surveys and feedback sessions
  • Offering free wellbeing services and resources, for help whenever you need it
  • Creating great learning and development opportunities to support your career