Graduate Telephone Support - Swedish speaking

Graduate Telephone Support - Swedish speaking

Location: East Midlands

Industry: Call Centre and Customer Service

Salary: £16000 - £18000 per annum + benefits

Posted on: 09/01/2020

Description

This is an opportunity for a fluent Swedish speaker to join a progressive software house's growing support function as a Graduate Telephone Support analyst. Full product training and ongoing career progression opportunities are provided.

Key Responsibilities

• Engage with external customers via telephone, providing software and application support.
• Resolve queries and issues to a high level of customer service.
• Work within a shift schedule, including occasional weekends, but not nights.

Qualifications & Requirements

• Fluent in Swedish.
• Excellent telephone manner and customer service skills.
• Strong communication and engagement abilities.
• Prior customer service experience is beneficial but not mandatory.

Benefits

• Salary up to £18k per annum.
• Attractive benefits package.
• Opportunities for promotion within IT support.

Equality and Diversity

Candidates of all ages and backgrounds will be considered for this role.