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Longford County CouncilAras an Chontae, Great Water Street, Longford.

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Candidate Information Booklet - Tenant Engagement Officer (Grade V) Tenant Engagement Officer (Grade V) Competition Reference: TE0/1026

Closing Date: 4:00pm, Friday 13th November 2026.

Longford County Council is committed to a policy of equal opportunity.

Longford County Council is one of 31 Local Authorities in the Republic of Ireland. The Councilhas responsibility for the delivery of a wide range of services which are necessary to thephysical, economic, social and cultural life of County Longford, with a focus on makingLongford an attractive place to live, work and invest.

• Economic & Community Development
• Local Enterprise
• Planning
• Cultural & Recreational Services
• Infrastructure
• Water Services
• Housing
• Finance
• Information Services
• Corporate Services
• Human Resources

This is an opportunity to gain employment in the role of Tenant Engagement Officer with LongfordCounty Council.

Longford County Council is committed to a policy of open and fair recruitment, in line with good practice, recruitment & selection standards, employmentlegislation and relevant circulars from the Department of Housing, Local Government & Heritage.

This Candidate Information Booklet is intended to provide information on the post of Tenant Engagement Officer, and the selection process and candidates areadvised to familiarise themselves with the detailed information in advance of submitting their application.

Candidates should satisfy themselves that they are eligible under theQualifications to apply for the post of Tenant Engagement Officer.

Where a candidate provides false or misleading information or has deliberately omitted relevant information on their application form this may result in their disqualification from the competition.

The Role The Tenant Engagement Officer will support delivery of housing objectives through tenantengagement, participation, tenancy sustainment, estate management initiatives and implementationof the Council Anti-Social Behaviour Strategy. The Tenant Engagement Officer shall report to theAdministrative Officer or such other officer as appropriate in the Housing Department. The candidates shall demonstrate through their application form and at the interview that they have:

• Understanding of the role of a Tenant Engagement Officer;
• Possess excellent professional/technical knowledge and skills
• Excellent communication and interpersonal skills
• Ability to work independently and within multi-disciplined teams
• Problem solving and decision-making skills
• Experience in managing conflict
• Planning and organisational skills
• Experience of working within a social housing delivery and management context
• Experience of working with vulnerable adults
• Experience in engaging with a diverse range of stakeholders and maintaining good working relationships
• Dealing effectively with conflicting demands
• Working under pressure to tight deadlines
• Possess strong ICT and presentation skills
• A good understanding of safety management in the workplace including Health & Safety legislation and regulations.

Principal Duties and Responsibilities The duties of a Tenant Engagement Officer will include but are not limited to the following:

• Develop and implement tenant engagement initiatives.
• Support tenant and resident associations and organise forums and consultations.
• Support implementation of the Council Strategy for the avoidance, prevention and abatement of anti-social behaviour in social housing provided and managed by Longford County Council.
• Work with Housing staff, An Garda Siochana and partner agencies to address anti-social behaviour.
• Support tenants affected by anti-social behaviour and promote tenant rights and responsibilities.
• Coordinate tenant surveys, newsletters and communication campaigns.
• Monitoring complaints, investigation of such complaints of anti-social behaviour or other breaches of tenancy of Council dwellings, including leased properties. Responding to complainant when appropriate.
• Interviewing tenants, and others, in relation to complaints of breaches of tenancy including anti social behaviour
• Preparing and serving warning letters, notices, etc., when required.
• Keeping records and liaising with Longford County Council legal representatives and attending court as and when required.
• Investigating housing applicants where necessary.
• Assessment of housing applicants
• Liaising with tenants'/residents' groups and estate management, as required.
• Developing and maintaining a good working relationship with internal departments in LCC such as
• Operating from varied sites if necessary.
• Report to the appropriate Line Manager and attending Team meetings as required.
• Keeping necessary records and compiling relevant statistics, etc.
• Prepare research, reports, briefing notes and recommendations for management and elected members.
• Undertake duties appropriate to the grade as assigned.

Competencies Key competencies for the post of Tenant Engagement Officer are given in the table below. Candidates will be expected to demonstrate sufficient evidence within their application form of their competence under each of these headings.

Take particular note of the competencies below listed as any shortlisting or interview processes will be based on the information provided by the candidate in their completed application form.

Delivering Results

• Positively contributes to the development of operational plans and leads the development of team plans
• Plans and prioritises work and resources effectively having regard to corporate priorities and operational objectives
• Establishes high-quality service and customer care standards
• Acts decisively and makes timely, informed and effective decisions, pinpointing critical information and addresses issues logically
• Proactively identifies areas for improvement and develops practical suggestions for their implementation

Performance Management

• Leads and works with stakeholders (internal and external) to achieve department and corporate objectives.
• Effectively manages performance.
• Motivation and positivity as part of a team.
• Ability to develop and deliver programmes and projects and to work to strict deadlines.
• Ability to work on own initiative as well as an integral part of a team.
• Has strong organisational skills including meeting facilitation and administration.
• Demonstrates the ability to sustain a positive image and profile of the local authority.

Personal Effectiveness

• Takes initiative and seeks opportunities to exceed goals
• Anticipates situations and acts to pre-empt problems and to create new opportunities
• Manages time and workload effectively in an environment with significant complexity and pace
• Maintains a positive, constructive and enthusiastic attitude
• Understands and implements change and demonstrates flexibility and openness to change.
• Is a self-starter, strong on research and maintains resilience in securing buy in and commitment to overall concepts or projects.

Knowledge, Experience & Skills

• Understanding of the role of Tenant Engagement Officer in the Local Authority Housing Service
• Range and depth of relevant experience.
• Demonstrates knowledge, understanding and training for the role.
• Demonstrates knowledge and understanding of the background to and policies which govern the provision of social housing in Ireland. management and delivery experience. Experience of preparing and presenting reports.
• Understanding of the structures and environment within which the local authority sector operates

Qualifications 1. Character

Candidates shall be of good character.

2. Health

Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Candidates must, by the date of any job offer, be:

(a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of

(b) A citizen of the United Kingdom (UK); or

(c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

(d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp

(e) A person awarded international protection under the International Protection Act 2015 or

any family member entitled to remain in the State as a result of family reunification and has

(f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa

4. Education, Training and Experience etc.

Each candidate must, on the latest date of receipt of completed application forms -(i) (a) have obtained at least a grade D (or a pass), in Higher or Ordinary Level, in five subjects (or 4 subjects if Irish is included) from the approved list of subjects in theDepartments of Educations established Leaving Cert Examination or Leaving CertVocational Programme including Irish and/or English and one of the following:Mathematics, Accounting, Business Organisation or Economics,
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