GP Receptionist/Administrator

We are a friendly, rural Doctor's surgery seeking anenthusiastic person with good communication skills, to join our lovely ReceptionTeam. This Receptionist role will have a fixed shift pattern Monday8:00 am to 12:00 pm, Wednesday, Thursday and Friday afternoon 13:00 to 19:00 pm.This role will also require some flexibility as you will be required to workadditional hours to cover holiday and sickness from time to time.

The ideal candidate will be the first point of contact forpatients, providing warm welcome to patients and visitors, so excellentcustomer care skills are essential, even under challenging circumstances.

Main duties of the job

This role requires excellent organisational skills,attention to detail, and a compassionate approach to patient care. Thesuccessful candidate will be required to assist patients with their appointmentrequests and queries, answer telephones as well as general administrativeduties including using the practice computer system (EMIS).

Whilst we would prefer you to have previous medicalreception / customer-facing experience, this is not essential as we willprovide full on the job training.

This is an excellent opportunity for someone looking totransition into the administrative side of General Practice. The successfulcandidate will have the chance to develop their skills and progress into otherareas of administrative responsibility within the practice as opportunitiesarise.

About us

The Bucklebury Practice is a warm, rural GP surgery dedicated to delivering compassionate, highquality care to our community. We are a supportive team who value professionalism, teamwork, and patient wellbeing. As an equal opportunities employer, we offer a welcoming workplace with opportunities to learn, grow, and make a meaningful difference.

Job responsibilities

Job Description Medical Receptionist

Role Overview

We are seeking a friendly, motivated, and wellorganised individual to join our busy Reception Team at The Bucklebury Practice. As the first point of contact for our patients, you will play a key role in creating a welcoming and reassuring environment. This position is ideal for someone who enjoys helping people, works well under pressure, and is looking to build or develop a career within a supportive healthcare setting.

Key Responsibilities

Provide a warm, professional, and efficient reception service to patients and visitors.

Handle incoming telephone calls, manage appointment requests, and respond to general enquiries.

Assist patients in accessing the right care by directing them appropriately and offering clear information.

Use the EMIS clinical system to book appointments, update records, and support clinical workflows.

Carry out a range of administrative tasks including scanning, filing, prescription processing, and data entry.

Maintain patient confidentiality at all times in line with practice policies and NHS guidelines.

Work collaboratively with colleagues to ensure smooth daytoday operations and continuity of patient care.

Provide flexible cover when required to support the wider team during holidays or staff absence.

Person Specification

Experience in an administrative or customerfacing role, ideally within a healthcare environment.

Excellent communication skills, with a professional and friendly manner.

Strong organisational abilities and confidence working in a fastpaced setting.

Good written English and the ability to learn new IT systems.

A calm, empathetic approach and commitment to delivering highquality patient care.

Proven reliability, confidentiality, and a positive teamfocused attitude.

Own transport is essential due to the rural location and lack of public transport.

What We Offer

£12.71 per hour

28 days annual leave plus Bank Holidays (pro rata)

Access to the NHS Pension Scheme

Free onsite parking and refreshments

A supportive, friendly, and inclusive working environment

About The Bucklebury Practice

The Bucklebury Practice is a warm and welcoming rural GP surgery dedicated to providing highquality, compassionate care to our local community. Our team values professionalism, kindness, and teamwork, and we are committed to supporting staff development and wellbeing. As an equal opportunities employer, we ensure a safe and inclusive environment for patients and employees alike.

Person Specification Qualifications

• Ability to learn new IT systems and proficiency in using office software. Knowledge of Emis will be an advantage but not essential.