GP Receptionist

Overview

The GP Receptionist is primarily responsible for undertaking a wide range of reception duties and providing general support to the multi-professional team. A sound professional working relationship is required with GPs and staff within the Practice. We are expanding the reception team and the role requires high levels of organisation and excellent interpersonal skills.

Responsibilities

• Greeting and signposting patients
• Effective use of the appointments system, booking appointments and processing information
• Acting as the central point of contact for patients
• Liaising with multi-professional team members and external agencies such as secondary care
• Familiarity with Docman and EMIS Web clinical software systems
• Open up surgery, switch on clinicians' PCs and ensure everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting room areas tidy
• Book appointments face to face and over the phone and signpost to ensure the patient is booked with the right person, in the right place at the right time
• Check patients in for appointments and direct to appropriate waiting area
• Receive and record requests for home visits, DN visits, telephone consultations and take messages
• Provide normal test results to patients or chase up when necessary
• Access incoming emails via the generic inbox, online consultations and web contacts; signpost and take appropriate action
• Complete patient registrations and add details on the computer when necessary
• Support GP links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients' change of address and contact details
• Process prescription requests in accordance with practice guidelines, including filing prescriptions and recording in the pharmacy book
• Hand completed repeat prescriptions to patients, checking name and address
• Receive and record payments for medicals, insurance reports, etc.
• Ensure an adequate supply of and print practice leaflets, new patient questionnaires, change of address forms, etc.
• Monitor clinics and inform patients when delays occur and clinicians when late visits
• Complete DN referrals and email to the referral centre
• Assist with general enquiries
• Answer incoming calls in a timely manner as per practice protocol
• Be able to cover all care navigator roles as required, including extended hour surgeries
• Know and work in accordance with practice policies and procedures
• Pull/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and awaiting collection
• Record information accurately using the practice clinical systems
• Ensure effective handover of outstanding matters to the incoming receptionists at end of shift
• Clear the post tray each evening
• Contact patients on the doctor's behalf to arrange follow-up appointments, prescription collections, test results, etc.
• Order ambulances as required by the clinician
• Chaperone for clinicians
• Greet visitors and sign them into the visitors book, informing appropriate managers/colleagues of their presence
• Add patient lists to the practice computer system for visiting consultants/therapists
• Take deliveries or direct to the relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Qualifications

• Good standard of education with good literacy and numeracy skills
• Up to date with mandatory and role-specific training

Experience

• Experience of working in a GP practice
• Good interpersonal and communication skills
• Highly organised with excellent attention to detail
• Time management and ability to prioritise workload
• Knowledge of EMIS Web Clinical System and Docman
• Ability to extract relevant information from conversations to pass on
• Ability to work autonomously
• Ability to follow policy and procedures
• Accuracy in recording data
• Good knowledge of Microsoft Office software

Disclosure and background

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.71 per hour. To be reviewed after successful completion of probation period.