GP Practice Receptionist/Administrator - ZERO HOURS

We are recruiting for zero hour receptionists to join our team across two sites at Winterton and Burton UponStather to support our current reception team with holiday and sickness cover.

Flexibility, good team working skills, coupled with the ability to work efficiently unsupervised is essential, along with the desire to deliver an outstanding patient experience.

Main duties of the job

Welcome patients as they arrive at the practice while covering the front desk and also dealing with patient enquiries by telephone.

Make NEW and FOLLOW UP appointments for patients on the medical computer system via telephone, face to face and Klinik (online service)

Implement Care Navigation while assessing patient appointment needs and direct to the most appropriate clinician / service.

Deal with patient enquiries and raise queries with the clinical team and feedback outcomes to the patients.

Other duties as directed by the job description

Correspondence Management Administration: Deal with incoming mail and pathology received by the practice. Read through correspondence to pick out any follow up actions and direct to appropriate member of the clinical team for action. Deal with any actions from correspondence that can be completed by the administrative team. Read code information onto patient records. Deal with follow up actions as directed by the clinical team, such as contacting patients to book for follow up tests or feedback information as directed. Work to practice protocols in management of incoming mail/pathology.

Job responsibilities

The post holder will provide a high quality and responsive reception service to all patients ensuring that the reception runs efficiently and in accordance with the practice requirements. To provide the FIRST point of contact for patients on arrival in the practice. To provide assistance and help to patients in a courteous and professional manner. To perform administrative duties as necessary, for the efficient running of reception.

To make appointments and book patients in when they arrive for an appointment in accordance with the practice appointment system and to provide a helpful and friendly service to patients ensuring also that the reception area is tidy and welcoming

To answer telephones promptly ensuring that all in-coming lines are covered at all times

To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary

Advise patients of any actions or advice requested by Clinicians

Signposting patients appropriately to most appropriate services

Undertake a variety of administrative duties including, scanning, photocopying and filing

Tidying of Reception area

Dealing with Home visit requests

Accurately maintain patients' basic demographic data on computer

Take, record and action telephone messages, promptly, accurately, and appropriately and deal with any follow up actions

Understand and adhere to all practice procedures and protocols relevant to your role

Change doctors names in waiting room and on doors if necessary

Check the Duty Dr and or GP Registrar aware of all planned and approved visits

Print FP10 and labels as required for repeat medication requests

Understanding practice policies and protocols

Work with dispensary, admin and secretarial colleagues to ensure that enquiries and requests are handled as efficiently as possible

Job Title: Correspondence/Pathology Administration Clerk

To ensure that all incoming and internal patient correspondence is stored on/in the patients medical record and relevant information is coded.

To be able to locate documents as needed by the clinical and non-clinical staff

To carry out administrative related tasks as delegated by the doctors and non- clinical staff and ensure actions required by the clinical team are highlighted.

Duties and Responsibilities

• Take action as directed by other team members
• Follow practice protocols to ensure consistent and high-quality care is provided to our patients
• Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
• Action pathology tasks as directed by clinicians
• Open, sort and date stamp all incoming patient-related mail
• Responsible for checking practice NHS mail inbox and distribute contents accordingly. Hospital letter coming through NHS mail to be attached to patient records
• Action incoming electronic mail tasks, i.e., NHS 111, Out of Hours correspondence and hospital letters
• Scan patient-related documents onto their medical record where an action is required by the clinical team and raise a task to alert the requirement for action
• Read code relevant information on patient record as agreed by the clinical team and as per practice protocol and deal with any administrative actions
• Forward the document via task to the doctor or nurse who initiated the referral or who is most appropriate to receive the information in line with the practice protocol
• Ensure incoming letters are scanned onto the patient record within a 48/72-hour timescale

Coding

• Identify relevant clinical information contained in patient correspondence
• Code and free text the clinical information on to the patient record
• Deal with queries relating to coding

Correspondence Actions

• Contact patients and advise of GP actions from incoming hospital letters in a timely manner
• Create and update tasks relating to correspondence actions in the event the patient cannot be contacted on first attempt

Pathology

Distribute pathology results twice daily to clinicians working that day due to clinician absence as per practice protocols

Action tasks generated by clinicians in relation to pathology results

Action repeat pathology task inbox, making relevant appointments as needed

Monitor repeat pathology appointments booked to ensure patients attend

The applicant should be able cope with working in a hectic environment

Be helpful and friendly towards patients

Have the ability to work as part of a team

Be flexible and available to work

This list is not exhaustive and can be amended to reflect the Practice needs

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working in a reception/ admin environment
• Experience of working in a GP practice.
• Experience of working as a Doctors Receptionist

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.47 to £12.71 an hourDependent on Experience