GP Medical Receptionist

Job Description RESPONSIBLE TO: Reception Team Leader, Assistant Practice Manager & Practice Manager MAIN PURPOSE Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision To have excellent communication skills, kind and empathetic nature and patience To be reliable and flexible To observe strict confidentiality on all matters relating to the practice and patients To observe and follow all practice procedures and policies OUTLINE OF DUTIES, RESPONSIBILITIES AND NECESSARY SKILLS First class communication skills at all levels Always adhere to strict confidentiality and data protection policies Adhere to strict infection control procedures Ensure a highly effective and efficient reception service is provided to patients and any other visitors to the practice within a fast-paced environment A kind, empathetic, caring, and friendly manner must be always shown to all patients Deal with all general enquiries, and explain procedures Work within the team, contacting patients and supporting the GPs in the Triage Hub Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Receive and make telephone calls as required, always in a friendly and kind manner Recognise peoples needs for alternative methods of communication and respond accordingly Divert telephone calls and take messages, ensuring accuracy of detail and prompt and appropriate delivery Handling collection of repeat prescriptions to patients and chemists Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same before releasing paperwork to patient Enter patient information on to the computer as required by using the registration module or EMIS Appointment System Ensure that all new patients are registered onto the computer system promptly and accurately using own smart cards Support the team in the handling of online consults, internal tasks and Docman mail. Undertake necessary admin duties appropriate to the post as requested by the Partners, Team Leader or the Practice Manager Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve Effectively manage own time, workload and resources Deal with general incoming emails to the practice ensuring they reach the appropriate clinician, team or member/s of staff Have the flexibility to support and help with periodic clinics such as flu clinics and have the capacity to share team availability for staff sickness, holidays and extended hours Assess own performance and take accountability for own actions, either directly or under supervision Facilitate a DBS check Participate in the induction and training of new team members Meet all CQC requirements for the role including mandatory training and immunisations. Adhere to all practice procedures and policies Level 2 qualified. 4+ GCSEs A-C or equivalent and have a natural eagerness to do ordinary things, extraordinarily well Salary: £12.80 per hour + NHS pension

East of England Community Health & Care NHS Trust