GP MEDICAL RECEPTIONIST

As a GP Receptionist, you will be the welcoming face and voice of our practice, providing a professional and compassionate first point of contact for patients. You will manage appointments, handle enquiries, support clinicians, and help ensure the smooth day-to day running of the practice. This is a varied and fast paced role that requires excellent communication skills, attention to detail, and a caring, patient focused approach.

We are a friendly, supportive, and patient centred practice committed to delivering high quality care to our community. Working with us means being part of a collaborative team where your contribution truly matters. We value professionalism, teamwork, and personal development, and we provide a positive working environment where staff are respected, supported, and encouraged to grow.

Main duties of the job

Key Responsibilities

Greet patients and visitors in a polite, professional manner; answer calls promptly and direct enquiries appropriately; book, amend and cancel appointments using the practice clinical system; handle patient queries sensitively and confidentially, and assist with registration forms and general paperwork.

Administrative Duties

Maintain accurate patient records, including scanning and filing medical documents; liaise with clinicians, nurses and colleagues as required.

Operational Support

Ensure reception and waiting areas are tidy and welcoming; follow practice procedures for confidentiality and data protection; support administrative staff during busy periods.

Skills & Qualifications

Essential: Excellent communication and interpersonal skills; strong organisational skills and attention to detail; ability to work under pressure; good IT skills, including Microsoft Office and clinical systems; professional and empathetic manner.

Desirable: Experience in a GP practice or healthcare setting; knowledge of medical terminology; experience using clinical systems such as EMIS.

Personal Attributes & Compliance

Friendly, reliable and punctual; discreet and able to maintain confidentiality; proactive team player; understanding of patient confidentiality and GDPR, with willingness to undertake relevant training.

About us

We are a close knit, supportive team made up of GPs, nurses, healthcare assistants, and administrative staff who work collaboratively to provide high quality, patient centred care. We pride ourselves on maintaining a friendly, respectful, and professional atmosphere where everyone's contribution is valued.

Our work ethic is built on teamwork, reliability, and a shared commitment to delivering excellent service to our community. We support one another during busy periods and have open communication to ensure a positive and productive working environment.

In return, we offer a welcoming workplace, opportunities for ongoing training and development, and pension scheme enrolment.

Job responsibilities

To deliver a professional, efficient, and courteous reception and administrative service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the GP Receptionist plays a vital role in creating a positive patient experience and supporting the smooth, safe, and effective day to day running of the surgery.

Experience

• Experience in a customer facing role
• Experience working within a busy office or administrative environment
• Excellent verbal and written communication skills
• Competent IT skills, including use of clinical and administrative systems
• Ability to prioritise workload, manage competing demands, and multitask effectively
• Professional, courteous, and empathetic approach
• Ability to remain calm and effective under pressure
• Strong organisational skills with attention to detail
• Reliable, punctual, and flexible approach to work
• Ability to work independently and collaboratively within a multidisciplinary team
• Commitment to delivering high standards of patient care and service
• Experience within a GP practice, primary care, or NHS setting
• Experience using clinical systems such as EMIS
• Knowledge of NHS primary care services and procedures
• Understanding of patient confidentiality, information governance, and GDPR

Qualifications

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics
• Willingness to undertake further training and professional development as required
• Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.