GP Medical Receptionist

Part Time 25.5 hours per week working on Monday to Friday (worked a rota bases 8.00am/ 1.30pm 1.30pm / 6.30PM) as a mixture of shifts through the week

We are a friendly busy GP trainingPractice who are looking for looking for an enthusiastic, hardworking and sociable team-player to join ourdedicated team. Sense of humour essential

previous experience ofworking in a General Practice is preferred although training will be providedto a suitable candidate

If you are customer focused, with an eye fordetail and willing to go that extra mile for our patients you are the idealcandidate.

Covid 19: We are a patient facing service. Some risk remains which can not be eliminated and application for the roles means that you accept the small risk associated with working in a GP Practice.

Main duties of the job Mane Duties of the job

The primary responsibility is to provide a high quality clerical, administrative service to our patients. Responsible for all front of house services and patient signposting.

The ability to use own judgement, resourcefulness & common sense, work under pressure whilst remaining calm is essential, as is the ability to work as part of a team. A flexible and co-operative approach is essential. Flexibility is very important

All aspects of reception and administration duties within a GP Practiceincluding but not limited to:

Dealing with patient queries by telephone, online platform and inperson.

Assisting all members of the Practice team

Adhering to health and safety, confidentiality, policies and proceduresplus mandatory training

All reasonable tasks as required by Management and Doctors.

Full job description attached

About us We operate with a friendly and supportive ethos in mind at all times. Our main priority is patient centered care within a warm and caring environment. Patient and staff wellbeing is fundamental to our Practice ethos and we continually strive to learn, grow and improve in line with new technologies and developments in healthcare.

Job responsibilities Job Responsibilities:

• Ensure aneffective and efficient reception service is provided to patients and anyother visitors to the practice
• Deal with allgeneral enquiries, explain procedures and make new and follow-upappointments.
• Using your own judgmentand communication skills ensure that patients with no prior appointmentbut who need urgent consultation are seen in a logical and non-disruptivemanner.
• Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.
• Receive and maketelephone calls as required. Divertcalls and take messages, ensuring accuracy of detail and promptappropriate delivery (as per practice protocol).
• Enter requests forhome visits onto the computer system, ensuring careful recording of allrelevant details and where necessary refer to Duty Doctor.(as per visitprotocol)
• Action repeatprescription requests and ensure that they are ready for collection by thepatient within 48 hours.
• Advise patients ofrelevant charges for private (non General Medical Services) services,accept payment and issue receipts for same.
• Enter patientinformation on to the computer as required.

Ensurecorrespondence, reports, results etc are scanned / filed promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients are seen.

• Ensure that allnew patients are registered onto the computer system promptly andaccurately
• Make and serverefreshments, ensure the kitchen is kept clean in turn with other staff.
• To provide generalsupport to the Doctors, PracticeManager and Health Professionals involving word processing with generalclerical work
• InputPatient Data ensuring correct readcodes are used
• Toreceive incoming and initiate outgoing telephone calls in order tofacilitate timely and appropriate communications with others, takingmessages and dealing with appropriate queries.
• Tomaintain the computer clinic system in an accurate and secure manner.
• Toassist with the gathering of statistics and information when required.
• Toprovide cover for members of the Reception team during periods of sicknessand annual leave.
• Inliaison with the Team Leader maintain adequate supplies of officestationery in order to perform your duties.
• Any other duties deemedreasonable by the Partners / Practice Manager

Openup the reception / admin areas at the start of the day when first to arrive andmake all necessary preparations to receive patients.

Whenlast to leave at the end of the day, ensure that the reception area is totallysecured, telephone system is switched over to the Out of Hours Service.

Ensureall confidential information / prescriptions are locked away

• Undertake anyother additional duties appropriate to the post as requested by the Partners.

Confidentiality:

• In the course ofseeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
• In the performanceof the duties outlined in this Job Description, the post-holder may haveaccess to confidential information relating to patients and their carers,practice staff and other healthcare workers. They may also have access to informationrelating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy, to include:

• Identifying therisks involved in work activities and undertaking such activities in a waythat manages those risks
• Making effectiveuse of training to update knowledge and skills
• Maintain workareas in a tidy and safe way and free from hazards
• Report potentialrisks identified.

Equality and Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting the privacy,dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Personal/ProfessionalDevelopment:

Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

• Participation inindividual performance reviews, including taking responsibility formaintaining a record of own personal and/or professional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert other teammembers to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute to theeffectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Work effectivelywith individuals in other agencies to meet patients needs
• Effectively manageown time, workload and resources.

Communication:

The post-holder should recognize the importanceof effective communication within the team and will strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognise peoplesneeds for alternative methods of communication and respond accordingly.

Contribution to theImplementation of Services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss with othermembers of the team how the policies, standards and guidelines will affectown work
• Participate inaudit where appropriate.

Person Specification Qualifications

• 1.Personal 3 mile radius of the practice
• Good standard of appearance as befits dealing with members of the public, patients, and Practice staff.
• Polite and patient focused
• Self motivated
• Articulate
• Ability to work under pressure
• Working in an office environment
• Good written and verbal communication skills
• Adaptable / Flexibility
• Reliable / Proven attendance record
• Sense of humour
• 2. Education/Requirements
• Good level of general education
• Key Board Skills
• Typing / Word Processing Qualification
• Able to present a positive image of her/himself and the Practice
• Honesty and Integrity
• Confidentiality
• Ability to work individually & as part of a team
• Ability to build working relationships
• Ability to work in a helpful manner
• Well Organised
• 4 knowledge / Skills
• Time Management
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